FAQs
General Information
24hr Lost, Stolen, & Fraudulent Activity Debit/ATM Card Support:
1-844-202-5070
Lost/Stolen VISA:
1-800-325-3678
VISA Customer Service:
800-808-7230
Lost or stolen VISA:
1-800-600-5249
SecurLock (Fraudulent VISA Transactions):
1-800-369-4887
Loan Application Inquiries:
419-479-4040
Membership Information
You do. All those who have an account at ProMedica Federal Credit Union are co-owners. The credit union is a non-profit cooperative, private, full service bank. It is not a part of ProMedica but is dedicated exclusively to those associated with ProMedica and their immediate families. Once you are a member, you are a member for life, even if you leave ProMedica.
In 1973, a group of Toledo Hospital employees started their credit union. Today your credit union has $55 million dollars in assets and over 7400 members. Its success rests with its mission of building valued member relationships by offering convenient, personalized banking solutions.
Members Save Money
As a cooperative, the credit union gives it profits back to you in the form of low fee and great rates. For example, loans with your credit union carry no origination fee, no annual fee, and no pre-payment fees. There are over 190 ATMs in our area, totally FREE.
Convenience Services
Members enjoy all the internet banking services free of charge, online banking, mobile banking, online bill pay, electronic statements, online applications, and access to your VISA account; offices in two hospitals and in the ProMedica Headquarters in Downtown Toledo.
Lifetime Account
Even if you leave ProMedica, you and your relatives can keep your accounts at the credit union for life. Once you become a member, your account is for life.
It’s the relationship.
When you ask a member why they do their banking at the credit union, they might mention better rates and no fees, but they almost always mention the relationship. The only reason ProMedica Federal Credit Union exists is to serve those who are associated with ProMedica and their families. Surveys of members reveal that they appreciate the individual attention and personal service they receive. It is your private bank.
Yes! Even if you leave or retire from ProMedica, you and your relatives can keep your accounts at the credit union. Once you become a member, your account is for life.
Service and Support Information
Stop by any one of our branches with the person you wish to add to the account. Make sure he/she brings a valid driver’s license.
Please stop by any one of our branches to close your account. If you are unable to stop into one of our offices to close your account or membership, you may send in a notarized letter requesting your account to be closed.
Please call or visit any one of our branch locations to report your card lost or stolen. See after-hours numbers below.
Lost or stolen ATM/Debit Card: 1-844-202-5070
VISA Customer Service: 1-800-808-7230
Lost or stolen VISA: 800-VISA-911 or 410-581-9994
You have 30 days from the first initial withdrawal to pay back your Courtesy Pay.
None! Our online services are free of charge.
With our ProCall 24 hour Telephone Banking system, you can check balances, transfer funds, and review deposits, cleared checks, and withdrawals. If you do not already have a ProCall PIN, please call any of our branches. The 24-hour ProCall number is 419-479-4022.
You can contact us to make your payment using an credit or debit card, use your other institution’s bill-pay service, or make your payment through the online Collect Pay portal.
Yes, you can shut if off from your mobile phone using our mobile app. Click here for instructions.
Account and Loan Information
You will need your driver’s license, hospital ID with employee number, and $25.00 opening deposit. You can open your account completely online here or do visit any of our branches to begin your membership in person.
Some members have an ATM-only card. This type of card can be used with Savings Accounts only. Some members have a card which is a combination Debit Card and ATM card. This card is linked with both your Savings and Checking account and can be used at an ATM and for point-of-sale purchases. A Debit Card purchase is just like writing a check. The purchase amount will be deducted automatically and instantly from your Checking Account. When using a Debit Card, choose “Credit” over “Debit” when signing. When you choose “Credit” the credit union is charged less of a fee.
Your $25 minimum deposit into a Savings Account establishes you as a member of ProMedica Federal Credit Union. It is your “share” of ownership in the credit union and the basis for opening all other accounts, using our member only services and benefits. As long as you maintain your $25 balance, you are a member of the credit union for life.
You will hear back from a Financial Service Representative within one business day.
ATM withdrawals are limited to $500 per 24 hour period.
Yes, you can! Click here to find out more about how to use deposit your check remotely.
Yes we do, click here to find out more.
